REFUNDS & CANCELLATION
Simple and fair.
Last updated October 26, 2026
Cancelling
Open the dashboard, go to Plan & Billing, and choose Manage billing to cancel. Your plan stays active until the end of the period you've already paid for, then your account moves to the Free plan. Your saved drafts and settings stay in place.
First-time subscribers
If you subscribe to a paid plan for the first time and it isn't right for you, email us within 7 days of that first payment and we'll refund it in full.
Renewals and unused time
Outside the first-payment window, monthly renewals are generally non-refundable, and we don't provide partial refunds for unused days or unused identifications. Cancelling stops future renewals.
When we will always make it right
We'll refund charges caused by a billing error, a duplicate charge, or a renewal that went through after you had already cancelled. If a Card Motive outage kept you from using a paid plan for a significant part of a billing period, contact us and we'll offer a refund or credit.
Plan changes
Upgrades take effect immediately, and Stripe prorates the difference. Downgrades apply from your next billing period.
How refunds are paid
Approved refunds go back to the original payment method through Stripe. Banks usually post them within 5–10 business days.
Contact
Email cardmotivehelp@yahoo.com with the email address on your Card Motive account. We aim to reply within two business days. This policy is part of our Terms of Service.